Terms, payments and refunds
Updated: 23 October 2026. Document language: English.
1. Seller and contact
The seller of digital courses on LaunchLab is FamTech Illia Klenchyshchev, NIP: PL8133882026. LaunchLab is a course brand; the business identified above is the contracting seller.
For purchases, access, refunds or complaints, contact job.klenchys.i@gmail.com. You can also reply to your order confirmation email.
2. Product and order
We sell online courses and digital learning materials. The topic, syllabus, language, access period and contents of each course are described on its product page and in the order summary. A private course completion certificate is not a state diploma or a licence to practise a regulated profession.
You need an internet-connected device, an up-to-date browser capable of playing video and a working email address. The order form collects the information needed to fulfil your purchase. Additional products are optional and increase the price only when selected.
3. Price and payment
The total amount and transaction currency are displayed before payment confirmation. Course purchases are one-time payments, without a subscription, unless the offer explicitly states otherwise before purchase. The price accepted in your order applies.
Payments are processed by Stripe. The methods shown in a particular checkout depend on factors including currency, country and device. Not every method is available for every order. A payment awaiting bank confirmation is not yet a completed payment.
4. Delivery and access
Content is delivered electronically; no physical product is shipped. After payment is confirmed, we send confirmation and access instructions to the email address provided. An available course is activated following payment confirmation; contact us if you have trouble receiving the email or signing in.
For an explicitly advertised presale, the release date stated with that offer before purchase applies. This does not mean immediate access to an unfinished course. The access period and language remain those stated in the purchased offer.
5. Refunds and consumer rights
Where the offer includes a 14-day money-back guarantee, request a refund within 14 days of purchase at job.klenchys.i@gmail.com. Include the email used for the order and the order number, if available. Do not send card numbers or payment codes. Opening the course does not invalidate this guarantee.
Refunds are returned through the payment processor to the original payment method. The time until funds appear also depends on the bank and payment method. These terms do not restrict mandatory consumer rights, including applicable withdrawal rights and remedies for digital content that does not conform to the contract. Visiting the website or making payment alone does not waive these rights.
6. Complaints and applicability
Report access, payment or course-description problems to job.klenchys.i@gmail.com, identifying the order and explaining the issue. You do not have to contact the payment provider instead of the seller.
Updating these terms does not change the terms of an earlier order. Mandatory consumer protections in your country of residence remain unaffected.